Privacy notice

1. Controller

Robot-Service Kft. Registered office: Városkapu utca 14., 1152 Budapest, Hungary Company registration no.: 01-09-358183 · Tax number: 23445134-2-42 E-mail: info@robot-service.hu · Phone: +36 70 907 1062

This notice covers the processing of personal data on www.robot-service.hu and is based on Regulation (EU) 2016/679 (GDPR) and Hungarian Act CXII of 2011 on informational self-determination and freedom of information.

2. What data we process and why

Enquiries and quote requests

Data: name, company, e-mail address, phone number, the content of your message, attached documents, and whether you request a call back.
Purpose: answering your enquiry, preparing a quotation, keeping in contact.
Legal basis: Art. 6(1)(b) GDPR (steps prior to entering into a contract at your request) and Art. 6(1)(f) GDPR (our legitimate interest in answering business enquiries).
Retention: 2 years from the closing of the enquiry; if a contract is concluded, the statutory retention periods for the contract apply.

Fault reports (service)

Data: name, company, e-mail address, phone number, the machine concerned and the description of the fault, attached documents.
Purpose: recording the service request and rectifying the fault.
Legal basis: Art. 6(1)(b) GDPR.
Retention: 5 years from the closing of the service event (civil-law limitation period).

Job applications

Data: the data you send us by e-mail (CV, contact details).
Purpose: assessing your application.
Legal basis: Art. 6(1)(a) GDPR (consent).
Retention: until the selection process is closed; with your separate consent, for up to 1 year.

Server logs

Data: IP address, time of visit, page requested, browser type.
Purpose: secure operation of the website and prevention of abuse.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest).
Retention: up to 30 days.

3. Cookies

Beyond what is strictly necessary for the site to work, we load visitor-statistics tools (Google Tag Manager / Google Analytics) only with your prior consent. You can withdraw consent at any time via the “Cookie settings” link in the footer. Your choice is stored in your browser's local storage and is not transmitted.

We measure visits with Umami, an open-source statistics tool that we host ourselves. Umami uses no cookies and stores nothing in your browser; it does not record IP addresses and processes visits only in anonymous, aggregated form (page viewed, referring page, browser and device type, country). The data stays on our own server in the European Union and is not passed on to third parties. The purpose is to improve the website; the legal basis is our legitimate interest (Art. 6(1)(f) GDPR). For some visits an anonymous session recording and heatmap may also be created (mouse movement, clicks, scrolling) so we can see what makes the site hard to use; anything typed into forms is masked in the recording.

4. YouTube videos

The website links to videos on our YouTube channel. Preview images are served from our own server; Google (YouTube) only receives data if you click a video and go to YouTube, where Google's privacy policy applies.

5. Processors and recipients

Hosting provider: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (info@hetzner.com) – serving the website.
E-mail provider: Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland – delivery and storage of form messages by e-mail (Microsoft 365).
Visitor statistics (only with consent): Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

We do not otherwise disclose data to third parties unless required by law.

6. Your rights

You may at any time request access to your personal data, its rectification or erasure, or the restriction of processing; you may object to processing based on legitimate interest, exercise your right to data portability, and withdraw consent at any time where processing is based on consent. Send your request to info@robot-service.hu; we will reply within one month at the latest.

7. Remedies

You may lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) (Falk Miksa utca 9–11., 1055 Budapest; postal address: 1363 Budapest, Pf. 9.; ugyfelszolgalat@naih.hu; www.naih.hu), with the supervisory authority of your place of residence, or bring the matter before a court.

8. Data security

Data is received over an encrypted (HTTPS) connection and stored on a server with access control. Only staff involved in handling your request have access to submitted form data.