Service and maintenance of industrial robots and automated systems

When equipment stops, the first task is to identify the cause of the fault quickly and accurately.

During production, a breakdown cannot always wait. In such cases the aim is the fastest possible fault diagnosis and a safe restoration of operation.

Once a fault is reported, we assess the problem remotely in advance wherever possible. We review the available error codes, control information and the equipment's history, so that we arrive for the on-site work with the right specialist and, where possible, with the necessary parts.

On site, we don't just deal with the symptom. After the repair we check the equipment's operation, document the work carried out, and let you know if further intervention or preventive measures are advisable.

Don't let a breakdown decide when the equipment needs attention.

The continuous operation of robots and automated systems is critical to production. Planned maintenance makes it possible to detect and prevent faults early.

During the planned inspection of the robot arm, robot cell and special-purpose machine, we carry out the necessary part replacements and repairs, as well as lubrication, greasing, filter changes and cleaning.

Maintenance works best when we don't start looking after the equipment only after a breakdown.

Regular maintenance can be planned well when it is defined in advance when, what and how often needs to be checked. That is why we do not offer the maintenance contract as a generic package, but tailor it to the needs of the specific machine, robot cell and production environment.

The agreement can include planned maintenance, condition assessment, diagnostics, service support, documentation and, if required, availability elements. The aim is for maintenance tasks to appear in production in a predictable, planned way rather than ad hoc.

This way the condition of the equipment can be tracked continuously, upcoming repairs can be anticipated, the necessary parts can be planned, and maintenance shutdowns can be coordinated with production.

Not every problem shows up as an error code. It is worth checking the condition even while the robot is still running.

The purpose of the Robot Health Check is to give a picture of the current technical condition of the robot or automated system.

During the inspection we review the mechanical and electrical condition of the robot, the controller and diagnostic information, the fault memory, the cables and connections, as well as any irregularities observed during operation.

The results of the assessment are provided in documented form. We clearly set out the problems found and the recommended next steps, so that your decision is based on concrete information rather than just a general technical impression.

The reliability of a robot cell does not depend on the robot arm alone.

The operation of automated equipment depends on many electrical and mechanical components working together. A fault in a cable, sensor, connection, drive, pneumatic or mechanical component can cause a stoppage just as much as the robot itself.

That is why our service work considers the system as a whole. Based on the fault symptoms we find the real cause, carry out the necessary repair or replacement, and then check the equipment's operation.

If the on-site inspection reveals further worn or risky components, we point them out separately so that the repair and the next planned intervention can be coordinated in advance.

A fast repair needs not only a specialist but also the right part.

In servicing, it is often the availability of a part that determines when the equipment can be put back into operation. That is why fault diagnosis also includes identifying the required parts and preparing the repair; parts are supplied from our own or the manufacturer's stock.

Based on the assessment we determine the required part and, where justified, we also look at alternative repair or refurbishment options. The goal is not simply to replace a part, but to restore the equipment to normal operation.

If a part is expected to need replacing at the next maintenance, we let you know, so that the later shutdown can be planned better.

Continuous production needs more than a one-off repair – it needs a partner you can turn to when a problem arises.

For robot cells operating with a higher production risk, it is worth defining in advance what level of service support is needed. Support can mean planned maintenance, remote diagnostics, on-site troubleshooting, programming assistance, or a combination of these.

The content of the availability arrangement is shaped by the specific system, the production period and the agreed service level. This way not every piece of equipment receives the same service; support can be matched to the actual business risk.

Specific response times, service time windows and availability conditions are always set out in the quotation and the contract.